Dell found guilty of fraud by New York

[KrAn]

The Albany County Supreme Court on Tuesday found Dell guilty of fraud, false advertising, deceptive business practics, and abusive debt practices. The court found that:

Dell deprived customers of technical support they were eligible for by making them wait for a long time on the phone
Refusing to offer support after a support contract ended even though the customer contacted Dell about it before the contract was up
"Next day" repair service customers sometimes had to wait up to a year to get support
Dell Financial Services (DFS) denied almost everyone for special advertised no-interest financing, and charged interest rates as high as 30 percent
Dell and DFS incorrectly billed people for cancelled orders not authorized by them, harassed people for payment, and used illegal billing and collection practices


http://www.pcworld.com/businesscente..._of_fraud.html

[BtoTech.com]

Wow that is kind of hard to believe. Dont really know if i believe anything other then the long wait periods. That is not fraud to wait on hold. that is how the big boys work. things have not changed. I can attest to their gold service support and turn around. it is great but you have to pay for gold service. what do you expect from a "home warranty"? asus is the only company that has a gold class home warranty mainly because it is their only warranty they offer.